Can’t Withdraw your Casino Winnings? Here’s What you Need to Know
If you’ve won money at an online casino but you’re not actually able to withdraw it, there could be a number of reasons for this. It could mean that you’ve signed up with a frivolous online casino or that you just need to complete some basic account verification.
Let’s examine the various reasons why you might not be able to withdraw your casino winnings and what you can do to set it straight.
The Casino is a Scam
The online gambling industry is worth hundreds of billions. There are tons of high-quality online casinos and sportsbooks that cater to players and their gaming needs. Unfortunately, there are also swarms of frivolous websites that straight out cheat players.
This is why it is of important that, as a player, you only deal with licensed online casinos. It also helps that you’re certain the casino you’ve chosen is one that’s both trustworthy and reputable. Unfortunately, you have no guarantee of knowing this unless you go through the right channels. So rather than researching a handful of casinos you may have heard about or seen advertised, a better route would be to choose a site that has extensive industry knowledge. Case in point, NoDepositHero only promotes fully-licensed and regulated no deposit casinos, so picking one from any of their listed operators is a safe bet – pun intended!
If the casino is licensed and they refuse to pay out your winnings despite having satisfied all their terms and conditions, then you can – and should – make a complaint to the regulatory body that has licensed the casino. The license details of an online casino are generally published on the footer section of their website home page.
You’re Trying to Withdraw Bonus Funds/Winnings
In order to attract new players and also to encourage existing players to wager, online casinos are known for providing all types of bonuses throughout the year. Any funds that you may have received by claiming a bonus is usually added to the ‘bonus balance’ that forms part of your cashier account. Likewise, any winnings generated from playing with bonus funds or free spins are also generally added to this balance, with the exception being wager-free bonuses, which are quite rare to come across.
The main difference between ‘bonus’ and ‘real money’ balance is that the bonus balance is non-withdrawable. You can play games with these funds, but you cannot withdraw them. In order to do so, you will first need to satisfy the wagering requirements, which are generally laid out in the bonus policy and/or T&Cs.
Wagering requirements basically stipulate how much of your own money you need to wager before you’re entitled to withdrawing bonus funds. Once you fulfil said requirements, the bonus balance is converted into real money balance and is then eligible for withdrawal.
Your Account May Not be Fully Verified
Online casinos are usually required, by regulatory mandates, to follow KYC protocol to verify the details of their members. Some of the most important verifications casinos need to confirm are the potential customer’s age, identity and address of the player – because all these determine whether the player in question is able to legally gamble or not. This is mandated for security and anti-money laundering purposes.
Some casinos will allow players to sign up, make real-money deposits and play real-money games without the player having completed the entire verification process. However, before a withdrawal is processed, the casino will ask that you complete the verification process. This usually entails sending copies of your ID, address and proof of payment documents. The casino verification team will then check these details against the details you provided while registering.
Once your account is verified, you may go ahead and withdraw your winnings. Certain casinos may even request said verification documents for withdrawals exceeding a certain amount. Again, this is done to ensure security.
If you go into the cashier and then click on the withdrawal tab and you get a message that implies you cannot make a withdrawal since your account is not fully verified, then you need to get in touch with customer support and send over the required documents. The sooner you get your account verified, the sooner you can withdraw your winnings.
Other Terms and Conditions
Reading the terms and conditions of an online casino can be cumbersome. However, it is only by thoroughly going through them that you can fully comprehend the various dos and don’ts of the casino. If you want to have a smooth gaming experience and hassle-free withdrawals, it’s crucial to read this section of the casino’s site, particularly where the withdrawal terms are explained.
Apart from the above-mentioned points, there could be several other reasons why you’re not able to withdraw your casino winnings. You could be trying to withdraw an amount less than the minimum withdrawal limit, or you may also be trying to withdraw an amount higher than the maximum withdrawal limit. Moreover, you may not have completed the wagering requirements on time. It’s also possible there is a max cashout limit on the bonus funds. Ultimately, whatever reason it may be, the only way to understand why you’re not able to cash out on your funds is by reading all rules stipulated. You might be surprised to discover you may have missed something in the conditions outlined.
