Bank of America customers report the bank app and website are down — and just as bills are due on Oct. 1
Halloween is only a few weeks away, however Financial institution of America gave many shoppers an early October scare on Friday.
The monetary large was trending on Twitter on Friday as customers turned to the platform to complain that the Financial institution of America BAC, +1.48% app was down — and on the primary of a brand new month, when hire, utilities and different payments are sometimes due.
“Anybody else having points with Financial institution of America app? The irony of this s—messing up on the morning of the first,” tweeted one user, sharing the consensus of different Financial institution of America prospects struggling to entry their accounts over the app.
“Belief Financial institution of America to be down on my payday,” said another.
What’s extra, many shoppers weren’t in a position to log into their accounts on Financial institution America’s web site, both. “Some prospects could also be unable to entry On-line Banking at the moment,” Financial institution of America’s web site mentioned. “Your accounts proceed to be safe. We’re actively working to make our web site out there once more to all of our prospects as quickly as potential.”
Downdector.com, which tracks the reviews of technological points and outages of assorted providers in actual time, started seeing a spike in Bank of America complaints at around 10 a.m. ET on Friday. Greater than 12,000 reviews had been made as of 11:15 a.m. Friday, in accordance with DownDetector. However the complaints slowed to a trickle after midday ET.
A Financial institution of America spokesperson confirmed to MarketWatch over e-mail that it was conscious some shoppers have been experiencing “slowness” whereas attempting to entry their account data, however service was “100% restored” by 2 p.m. ET on Friday. The financial institution added that shoppers’ private and account data remained protected and safe.
