Xbox players can now get refunds on Game Pass – here’s how

A REGULARTOR UK has managed to overhaul Xbox Game Pass for the better, with refund options rolling out globally following investigation.

The CMA (Competition and Markets Authority) had “concerns” about the automatic renewal of Game Pass subscriptions and has attempted to bring about some meaningful, pro-consumer changes.

Microsoft is spreading the love for Game Pass members by rolling out these changes globally


Microsoft is spreading the love for Game Pass members by rolling out these changes globally

The biggest deal is the cashback option on Xbox Game Pass for customers on a recurring 12-month contract.

They will have the option to end their contract and get a prorated refund.

Although Microsoft has been instructed on how to contact existing customers about this plan, if this is something you are interested in pursuing, you can find Company contact details here.

Microsoft is also expected to respond to information about future price increases in advance, as well as provide more transparency about Game Pass subscriptions and renewals in general.

And members with an inactive subscription, who are still paying, must be contacted and reminded how to stop paying.

If the inactive paid membership continues, Microsoft will stop accepting payments.

You can find all the details about the changes CMA has made Microsoft has applied on UK government website.

“Players need to be provided with clear and timely information to make informed choices when signing up for auto-renew memberships and subscriptions,” said Michael Grenfell, Executive Director of Enforcement at CMA. .

“As a result, we are pleased that Microsoft has provided the CMA with these formal commitments to improve the fairness of their operations and protect consumers, and will refund some customers.” certain goods.”

He added that other companies offering similar memberships and auto-renewing subscriptions should “take note”.

He stressed that they should “review their practices to ensure compliance with consumer protection laws.”

While the investigation was instigated by the UK’s CMA, Microsoft has promised that the changes will be made globally, for all subscribers.

A Microsoft spokesperson told The Verge that “changes to inactive subscriptions will be rolled out initially in the UK and will be available globally soon.”

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