What was a Southwest Airlines employee hospitalized for?

An employee of SOUTHWEST Airlines was allegedly assaulted by a passenger during a mid-November flight.

According to police, the incident involved a woman named Arielle Jean Jackson.

A Southwest Airlines employee was allegedly assaulted on a flight Saturday afternoon


A Southwest Airlines employee was allegedly assaulted on a flight Saturday afternoonCredit: Getty Images – Getty

What was a Southwest Airlines employee hospitalized for?

On Saturday, November 13, 2021, a Southwest Airlines employee was hospitalized after being assaulted by a female passenger.

The passenger was later identified by police as Arielle Jean Jackson, 32 years old.

At about 12:40 p.m., Jackson “boarded the plane and went straight to the back,” where she “speaked to a flight attendant who directed the suspect to exit the plane,” according to a statement. of the police. Fox News.

According to initial police reports, the injured employee was identified as a flight attendant. However, Southwest Airlines later confirmed the employee was an active agent.

Police added that Jackson allegedly “went to the front of the plane where she had a verbal argument with another flight attendant” before “hit her with a fist to the head.”

The plane was headed to New York City, departing from the Dallas Love Field.

Jackson was arrested and charged with aggravated assault. Staff were transported to a local hospital, where they were said to be in “stable condition.”

In a statement, Southwest Airlines said:

“We have a Station Manager with her at the hospital with the complete support of her Southwest Family sending our thoughts, prayers and love.

“Southwest Airlines maintains a zero-tolerance policy for any form of harassment or assault and fully supports our Employees as we cooperate with local authorities regarding unacceptable incidents.” this.”

What is an active agent?

An active agent plays an extremely important role in maintaining a safe trip.

Their job duties include coordinating airline operations, managing schedules, passengers, and coordinating boarding and disembarking duties.

Executive agents are responsible for maintaining exceptional customer service, answering any customer questions, and preparing for contingencies.

Although the job may be perceived as grueling, it is not necessary for operators to have a college degree before applying.

The median salary for this position is $25.21 an hour, or about $52,000 annually.

An operator is faced with many tasks every day to ensure smooth travel for both the airline they work for and the customers.

They must regularly communicate with dispatch on arrival and departure, follow boarding procedures, and work with various agents to ensure flights arrive at their destinations on time.

Southwest Airlines released a statement following the alleged attack on one of its employees


Southwest Airlines released a statement following the alleged attack on one of its employeesCredit: Getty Images – Getty

What are the consequences of aggravated assault?

A aggravated assault is defined by the FBI as “an unlawful attack by one person on another with the intent to cause serious or aggravated bodily harm.”

They also added that this particular type of attack is often accompanied by the use of weapons or other means that can result in death or major bodily harm.

Although each state has different assault laws, the common requirement is that “the prosecutor must prove that the defendant knowingly threatened an attack and frightened the victim, or that the defendant attempted or committed an assault.” perform a physical assault,” according to Criminal Defense Attorney.

Simple assault is generally considered a misdemeanor, and can lead to up to a year in prison for most people. However, more serious assault is considered a felony and carries a penalty of one to 20 years in prison.

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