WALMART has introduced a new and improved shopping trolley – but not all customers are happy with it.
The retail giant sparked a backlash after testing its new design last month.
A Walmart in Mayfield, Kentucky posted a video on its Facebook page highlighting the benefits of the new shopping cart.
“They are equipped with a phone holder and a cup holder and are slightly higher for a more comfortable shopping experience,” he said videos caption read.
“Take a test drive today! Only found locally at your Mayfield Walmart #430.”
The big reveal received mixed reviews from shoppers, with some saying the shopping carts were more prone to theft.
“An easy way for someone to steal your phone,” wrote one commenter.
“Sweet. Leave your phone accessible to thieves,” wrote another.
“Then take a look for yourself. Gold Star Walmart.”
However, others loved the new design, with one person writing, “I’m 5’1″ and love it.”
“It felt comfortable to push etc. I didn’t mind the height of the cart at all and I liked the phone holder.”
Someone else said, “I love her, but I also know it.” [Walmart] cannot please everyone. Much better than old carts.”
This isn’t the first time Walmart has faced controversy surrounding its shopping carts.
Earlier this year Tiktoker Shawn (@soulforgepodcast) shared a clip This got the customers upset.
In the video, the Walmart shopping cart had a payment mechanism attached, giving customers the impression that they had to pay to use it.
“Starting February 1, Walmart will charge a dollar for shopping cart removal,” Shawn said.
Fans were outraged at the idea of paying for a shopping cart and were quick to express their frustration in the comments section.
“I’m not going there. I hate Walmart,” wrote another.
Another person wrote: “I should charge them for bringing them in[ing] the shopping cart from the parking lot!”
However, customers were able to calm down when they realized that it was a deposit system that was mainly used at Walmarts in Canada.
Around the same time, Walmart added anti-theft devices to their shopping carts to curb shoplifting in America.
Shoppers found the shopping cart suddenly stopped as they walked just a few feet from the retailer.
This was because the shopping cart’s new wheels locked wirelessly as soon as the cart was moved up to 12 meters from the store.
This was implemented due to the fact that over 2 million shopping carts were stolen every year, costing stores like Walmart millions of dollars.
The US Sun has reached out to Walmart for further comment.