Southwest Airlines makes major changes as CEO admits it was ‘painful’ last winter for customers

SOUTHWEST Airlines is trying to make amends for last year’s fiasco.

The airline canceled thousands of flights in winter 2022.

CEO Robert Jordan said Southwest has made some big changes to its operations to prepare for this winter


CEO Robert Jordan said Southwest has made some big changes to its operations to prepare for this winterPhoto credit: AP

Southwest attributed the problem primarily to severe weather that hit the Midwest.

And even CEO Robert Jordan admitted in a statement to Axios that it was “very painful for our customers.”

But Southwest appears better prepared to avoid another disastrous winter.

In an interview at the Denver airport, Jordan said the company has made some big changes to its operations.

American Airlines automatically charges a security surcharge
Third airline confirms it has found suspicious engine parts following a warning weeks ago

This includes increasing the number of trucks by 60 percent, establishing four new de-icing stations and introducing new software to improve weather forecasting and reroute routes and crew members.

In addition, Jordan said thousands of workers are being trained on how to properly de-ice its aircraft carriers and passenger boarding bridges.

Taking all factors into account, the CEO added that he was “feeling really good for the winter.”


However, nothing will change for Southwest customers: They will still have to expect fees this winter.

In fact, increased surcharges for bags have recently been introduced, which are as follows:

  • The third or more checked bag increased from $75 to $125
  • Overweight bags increased from $75 for up to 100 pounds to $100 for up to 70 pounds or $125 for up to 100 pounds
  • Oversized bags rose from $75 to $125
  • The price for unaccompanied minors increased from $50 to $100
  • For pets, the carrier costs between $95 and $125, and the fees for pets within Hawaii remain the same

There is also a carry bag fee, which costs passengers $25.

This applies less the amount of hand luggage allocated to customers.

The fee is considered an “optional travel fee” and applies to one-way flights only.

There is also the EarlyBird check-in fee.

This allows customers to check in 36 hours before their flight, but the cost is between $15 and $25

Conventional check-in takes place 24 hours in advance.

Along with early check-in, passengers receive an earlier boarding position, giving them a better chance of getting the seat they want and earlier access to luggage storage for their carry-on luggage.

NBA legend'sent me threatening texts after I revealed he got me pregnant'
Eminem's ex Kim Mathers grabs pizza with a rarely seen son and rocks the grunge look

For more related stories, Aldi is expanding its delivery service with DoorDash.

And Walmart made three store changes across its thousands of stores.

Aila Slisco

Aila Slisco is a Dailynationtoday U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Aila Slisco joined Dailynationtoday in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing:

Related Articles

Back to top button