Shoppers slam Kroger self-checkout saying ‘I don’t work for you’ but supermarket says ‘sorry if you feel forced’

KROGER shoppers aren’t happy with the store’s latest self-checkout makeovers.

Many grocery stores across the country are offering more self-checkout options, but there is controversy over their efficiency and ease of use.

Not all customers are a fan of Kroger's self-service


Not all customers are a fan of Kroger’s self-servicePhoto credit: Getty

While many believe self-checkouts can eliminate long checkout lines, others believe they force customers to take on the role of employees – eliminating necessary jobs in the process.

Kroger is one of many chains that has implemented it in all its stores, but not everyone is keen to use it.

A frustrated buyer accepted it X (formerly known as Twitter) to share their frustrations with the systems.

“How much profit is enough so that I don’t have to pay and pack my own groceries myself? I don’t work for you! #paycashiers“wrote the concerned Kroger customer.

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Although Kroger did provide a response, there was no sign that the grocery chain will eliminate its self-checkout lanes any time soon.

“We are sorry if you feel forced to use self-checkout due to a shortage of cashiers,” the company responded. We strive to get you to checkout as quickly as possible and have cashiers available 24 hours a day.”

This isn’t the first complaint Kroger has experienced related to its self-checkout system.

“Everyone hates this Kroger,” another fan said in a Twitter video.

“It ruins grocery shopping. I hope the executives enjoy the bonus #SelfCheckoutSucks,” he wrote in the caption.


Kroger is far from the only brand known for its self-checkout kiosks, and several other chains have also faced backlash.

Walmart, Target and Aldi are also known to have the machines, causing inconvenience for some customers.

“Seven self-service checkouts and one with a paid Aldi employee at the checkout,” one shopper wrote on Twitter about Aldi’s decision.

“This is unacceptable. Bring cashiers and their jobs back.”


Kroger made headlines earlier this year when it opened a remodeled store in Houston, Texas.

The building features bilingual signage around the property and offers customers store-made ceviche to meet the needs of the area’s strong Hispanic community.

There’s also a juice bar that sells fresh-squeezed drinks, smoothies, and fruits flavored with “traditional chamoy and Tajin seasoning.”

There were also more negative reasons Kroger made headlines.

For example, the chain confirmed that Private Selection Kansas City-inspired BBQ sauce has been discontinued.

One shopper called the sauce, which reflected the flavors of Kansas City’s famous barbecue, “the best BBQ sauce on the market.”

Another customer said: “It kept flying off the shelves, so they don’t make it anymore?”

“I will never shop there again,” they added.

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Walmart has also made some big changes to its stores that some shoppers are calling “dystopian.”

Meanwhile, Big Lots’ CEO said the chain plans to focus on specific markets that will only benefit some shoppers.

Aila Slisco

Aila Slisco is a Dailynationtoday U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Aila Slisco joined Dailynationtoday in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing:

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