KROGER is facing backlash from some customers over its new bag policy.
The supermarket recently made a change but angry shoppers were outraged.
Kroger is facing resistance from some customers after updating bags available at checkout.
A buyer recently visited Twitter to vent their dissatisfaction with the new bags and claim that they are not as robust.
“Dear Kroger, please return bags that don’t break,” they wrote.
“Your new low-priced cones just cost me an expensive pint of dark chocolate from Jeni’s Ice Creams that I bought for my wife, who is not feeling well.”
Other Kroger customers agreed.
“Kroger bags are the worst,” one wrote. “It’s not even worth using it to clean cat litter.”
“Agreed! “Their bags are the worst in the industry,” claimed a third.
“It saves neither money nor the environment if I simply have to double-bag all my purchases to get them safely to the car.”
Kroger jumped in and responded, “Oh no! We’re sorry to hear the bags let you down.”
The store said it would forward the feedback to management and asked the dissatisfied customer to get in touch with further information.
The US Sun has reached out to Kroger for comment.
For environmentally friendly reasons, more and more grocery stores are switching to paper bags instead of plastic bags.
Some paper bag stores like Trader Joe’s have a policy of double bagging groceries to ensure products don’t fall through.
Many states have laws that force grocery stores to charge customers for disposable bags.
Shoppers in New Jersey will now be charged a 42 cent baggage fee for their delivery orders.
And in California, single-use plastic bags will finally be banned from January 1, 2025.
Other states committed to eliminating plastic bags include Vermont, Maine, Colorado, New York and Oregon.
Regardless of state law, it is more economical and affordable to bring your own shopping bags that you can reuse.
Meanwhile, self-checkouts are facing resistance from customers who want stores to “do better.”
And Target is making a significant change to its curbside pickup experience.