Restaurants try to strike a balance between ordering online and ordering in person as they adapt to the change



The pandemic has changed the way we eat as much as any other part of our lives, and while delivery services like DoorDash or Uber Eats have helped customers, they are also putting a strain on delivery services. on the spot.

Money is flowing freely when it comes to mobile orders, but not the business in general? With all the options we have to buy food, some restaurants say all online businesses are eliminating the service they can provide in person. People are waiting in longer queues and it’s not because of all the customers inside the restaurant – all the orders that come in through the mobile app can overwhelm the kitchen staff, having to serve the food. eat for more people than they are used to.

Some businesses have had to close tables in their dining rooms to try and accommodate their customers’ needs, leaving servers at a loss. Michelle Roman, manager of the House of Omelets at 900 SW Pine Island Road in Cape Coral. She said the sheer volume of online orders sometimes becomes too daunting for her kitchen.

“It makes it very difficult, especially for my kitchen staff, you know?” Roman said. “Sometimes, we just look at them and we know that sometimes it’s out of our control, and people, I’m sure… you know people understand. However, in a similar vein, when people wait here for too long, they tend to get frustrated and we apologize. We want them to go away happy, but sometimes it’s really hard.”

Roman says she doesn’t believe things will get any easier any time soon for her employees or anyone else; With the season about to begin, she expects the large clientele to grow even more.

Cape Coral resident Renee Cubbage said she usually orders via mobile without any problems, but recently she has started to notice the challenges her favorite business is facing. .

“It looks like there could be two employees in a fast food restaurant and one of them works completely online and the other works in person, so it definitely slows down,” Cubbage said. “But my food gets cold too, because it just keeps longer. There are more people ordering. They have a limited number of employees and you will be last on the list. “

Renee said she also hopes this level of business will likely last for a while, so she encourages people to exercise patience before getting upset with food service workers. Restaurants try to strike a balance between ordering online and ordering in person as they adapt to the change

Aila Slisco

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