Publix announces a major self-checkout update, but customers are divided over the move

PUBLIX has introduced self-checkout in almost half of its branches – and the grocery chain says more are to come.

Lindsey Willis, Publix’s media relations manager, confirmed the grocery store will add self-checkouts whenever “there’s space”.

Florida grocery chain is adding self-checkout machines wherever they fit in existing stores

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Florida grocery chain is adding self-checkout machines wherever they fit in existing storesPhoto credit: Getty

Willis said more than 600 stores in the Lakeland-based chain already have self-checkouts.

“The self-checkout lane is another extension of customer service when our customer wants to access it,” said Willis.

“Where possible, we will offer self-checkout.”

Willis continued, “When the stores remodel, we will be offering self-checkout where there is space.”

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Publix will have store associates to help customers use self-checkout machines, but declined to comment on whether self-checkout stores have seen staff cuts.

Many Publix customers are not satisfied with the update.

Some customers have expressed their opinion on Twitter, saying they won’t even stand in line at the self-checkout.

“I will not use the self-checkout at Publix or any other store. I hope it helps keep a job,” one person wrote afterwards The Miami Herald announced the upgrade.

Another commented: “They’re trying to save money – at the expense of customers.

“Also, it’s NOT comfortable – and be careful not to leave an item behind.”

Meanwhile, other customers said they’re enjoying some elements of the new experience.

“I enjoy it because South Florida is notorious for poor customer service,” commented one user.

As the holiday season approaches, the self-contained pay station will allow Publix consumers to move quickly along the lines.

Self-checkout kiosks have been growing across the country during the 2020 COVID-19 pandemic.

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As self-checkout became the norm, many retailers decided to keep up with the competition and install more kiosks.

According to CNN, 23 percent of shoppers used self-checkout in 2019 — which rose to 29 percent the following year.

https://www.the-sun.com/news/6410682/publix-self-checkout-update-customers-divided/ Publix announces a major self-checkout update, but customers are divided over the move

DevanCole

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