The traveler was separated from important health items
A traveler who was separated from essential health-related items in her luggage during the July 4 flight chaos slammed “rude” staff who she said were not honest about flight delays.
Margo Osbourne – a 53-year-old mother, wife and former home stager from Baton Rouge, Louisiana – has insisted she will never fly United Airlines again after a troubling experience.
Margo first blasted the long lines at the airport on Twitter, insisting: “Won’t ever fly @united again!” Thousands of planes were stranded in Newark after countless flights were cancelled.
“No one is allowed to retrieve checked baggage, even if it has medical equipment packed in it,” she said wrote.
“The customer service was the worst I have ever seen. This is just one of many lines of people who need help.”
She explained in a follow-up tweet: “Update report, my luggage could only be picked up at final destination Nola. Went straight to Newark to Charlotte to catch flight to BTR.”
“Drived to Nola – no bags containing lymphedema supplies. Lesson learned – never check items. Even bigger lesson learned – never trust @united.”