McDonald’s ice machines have been criticized for always breaking

MCDONALD’S is constantly criticized for having broken ice machines, but a “repair bat” scandal could provide some insight into the problem.

The ice machines were reportedly so problematic that a tech start-up tried to come up with a soft-serve solution, but ran into some problems in the process.

McDonald's is facing a lawsuit over its ice machines


McDonald’s is facing a lawsuit over its ice machinesPhoto credit: Caitlin O’Hara/Bloomberg via Getty Images
A tech start-up tried to create a computer to fix the broken machines, but they ran into trouble with the company behind the soft-serve mechanisms


A tech start-up tried to create a computer to fix the broken machines, but they ran into trouble with the company behind the soft-serve mechanismsPhoto credit: (Photo by Jakub Porzycki/NurPhoto via Getty Images)

The great mind behind the machine that may or may not give you a McFlurry is an Illinois-based company called Taylor.

This company has been the exclusive supplier of McDonald’s soft serve machines for decades, CBS reported.

However, its usefulness is up for debate.

People turn to it all the time Twitter to herald frustrations, like the machine that “has been broken for a month”.

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There’s even a website called McBroken that was developed to track which stores have reported their machines broken.

That number this week is 26.53 percent in New York City and 19.15 percent in Washington DC.

McDonald’s claims the machine failures are grossly exaggerated, but the cultural punchline remains relevant.

After allegedly being burned by Taylor’s products, two founders of a line of frozen yogurt kiosks came together to find solutions for the machines.

The founders, O’Sullivan and Taylor, used their knowledge of Taylor’s machine to create Kytch, a tiny computer that attaches to the front of the soft-serve machine.

“It decodes very complicated messages that a typical employee might not understand,” Nelson said.

The tech start-up’s founder said the computer could allow employees to fix bugs instead of having to ask Taylor for help.

They claimed that McDonald’s owners loved the product, and they even got a thumbs-up from the leader of the franchise owners’ equipment team.

However, Kytch said that Taylor appears to have developed a similar device of its own that “can do the same thing that Kytch does,” a Taylor executive allegedly said.

In late 2020, O’Sullivan said McDonald’s sent out a bulk email saying it wasn’t using Kytch.

McDonald’s claimed in the memo that a Kytch remote could start the machine while an employee was working on it, potentially resulting in injury.

The co-founders disputed the legitimacy of this claim.

Still, Kytch stopped getting customers, their business dried up, and they’re suing Taylor and McDonald’s for millions of dollars.

“There’s a bunch of stuff in here that’s super illegal. You can’t say something is dangerous if it isn’t dangerous,” O’Sullivan said.

Nelson said, “It’s mostly about false publicity affecting our business expectations.”

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McDonald’s apparently called the lawsuit “baseless” and Taylor said it was “built on false allegations.”

However, Taylor stopped working on her own device until the lawsuit was settled, CBS said.

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