Major retailer’s plan to completely abandon self-checkout leaves shoppers divided – but store insists ‘it listened’

SHOPRITE has brought back traditional tills after a backlash.

ShopRite stores in Delaware are hiring more cashiers after persistent complaints about the growing number of self-checkout lanes.

Delaware ShopRites are returning to traditional checkouts


Delaware ShopRites are returning to traditional checkoutsPhoto credit: NBC 10
Customer complaints caused them to withdraw from self-checkout


Customer complaints caused them to withdraw from self-checkoutPhoto credit: NBC 10

ShopRite began eliminating traditional checkouts in 2021, calling them “the best possible checkout experience.” The new, long queues at the self-service checkouts quickly met with criticism.

“Some people just don’t like doing it themselves,” Yasmin Rice told NBC affiliate WCAU.

“I make a lot of mistakes and need someone to invalidate this article, so I would prefer a human.”

In addition to the complaints, ShopRite employees were worried that self-checkout lanes would take away their jobs.

Inside ShopRite's ultra-new anti-theft measures - including facial recognition
ShopRite is making big changes to checkout and customers will find it “easier to save money”

“As the labor shortage begins to ease, we are adding full-service checkouts again and offering customers a more hybrid self-checkout/full-service experience,” spokeswoman Karen O’Shea wrote in a statement.

“We are constantly evolving, adapting and listening to our customers so we can provide them with the best possible shopping experience.”

In a survey conducted by PlayUSA, 1,000 Americans were asked about their use of self-service kiosks.

In the study, 84 percent said they like using self-checkouts and 66 percent said they prefer them to regular checkouts.

Additionally, 60 percent said they use self-checkout because they prefer not to talk to someone, although 75 percent said their social skills have been affected by the use of technology.

Regardless of opinions, self-checkout is here to stay.

However, ShopRite has listened to its customers and employees and will offer a larger number of traditional checkouts in the future.

Aila Slisco

Aila Slisco is a Dailynationtoday U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Aila Slisco joined Dailynationtoday in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing:

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