Lowe’s CEO confirms major change that will impact all shoppers – retailer says ‘essential’ move will come with surcharge
LOWE’S has confirmed that it has expanded its delivery service for buyers.
Marvin Ellison, the CEO of the popular retailer, said the service is critical to the company’s growth plans.
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Lowe’s launched a pilot same-day delivery program in March and expanded the service to all of its stores.
The same-day delivery service has been rolled out across the company in recent months.
“Engaging all of our 1,700+ stores for online delivery and fulfillment is critical to becoming a true omnichannel retailer,” Ellison said in a press release.
“This expansion of same-day delivery aligns with our Total Home strategy to provide more omnichannel shopping opportunities for DIYers and professionals alike.”
According to the chain’s website, shoppers must place their order before 2pm to ensure same-day delivery.
However, shipping costs start from $15 and the cost depends on the size and weight of the items you order.
Lowe’s said it’s a contactless service and Americans don’t have to wait at home for an order to be delivered.
Drivers do not require a signature for items but are required to take photos as proof that the item has been delivered.
The home improvement company has warned that some items are excluded from the service.
This includes facilities, ATVs, tinted paint, hazardous materials, and items that require assembly.
Lowe’s has also warned that the total weight of the order must be under 2,500 pounds.
Orders received after 2pm will be dispatched next Day.
Lowe’s is just the latest retailer to offer its customers a same-day delivery service.
The Home Depot, a competitor, first offered a same-day delivery service about five years ago, according to Barron’s.
And Amazon Prime users can opt for free same-day delivery on a range of items.
The service is available seven days a week, but customers have been warned it may be limited during this time the holidays Season and peak shopping days like Black Friday.
Amazon users cannot use the same-day delivery service on Christmas Day and New Year’s Day.