A mum has shared her grief after 20 strangers showed up at her home claiming they had booked a room – but the truth was far worse.
Karin Arsenius, 37, described her ordeal as “very frustrating” but had no idea how the problem came about.
Only later did she find out that scammers had listed her house on Booking.com.
She is considering taking legal action against it Vacation Website after some deceived travelers even tried to find a key safe in their home.
she said BBC News: “We just need it to stop somehow.”
“It’s very frustrating.”
Karin even had to accommodate three female students Argentina as they had nowhere else to go after their unexpected arrival on May 27th.
She added, “They had nowhere to go and we tried all the local hotels but everything was booked.”
“There wasn’t anything available, so we ended up saying, ‘We’re not comfortable letting you go out at night, so let’s just make some beds in the living room and you can just stay here’.”
“But it should never have come to this. It should have been taken care of even if Booking.com was upset.”
Booking.com said they apologized to everyone affected and removed the listing.
It gave the address of an apartment in Greenwich, but the card incorrectly stated Karin’s house.
Sabrina Schneider, 31, one of the misled guests, was furious: ‘The family have tried to help us but we are still waiting for money from Booking.com as we still have money to spend to find new accommodation find.”
“You are a big company. They should be able to afford to accommodate a few people.”
A spokesman for the site said: “We take security very seriously and facilitate millions of visits each week, the vast majority of which are absolutely seamless.”
“Unfortunately, in many industries, scams are a battle against unscrupulous scammers looking to profit, and we’re tackling it head-on.”
“We have a robust set of security measures in place, but on very rare occasions there may be an issue with a particular property which we always investigate immediately.”