COLES customers were shocked to learn of an easily overlooked code at the bottom of a special offer label.
The debate was sparked after a customer shared his discovery on Reddit.
The shopper included a picture of a 1/2 price ticket for various Omo laundry detergents with an “S” symbol circled on it.
It was in the lower right corner of the yellow label and appeared in a black box.
However, the person noted that the tiny detail only appeared on select price tags.
They said: “I noticed that some Coles tickets have this ‘S’ in the bottom corner and I was curious as to the meaning.
“Does anyone happen to know?”
After some people suggested it stood for “sell” or “shrink-flation,” a Coles employee quickly cleared up the confusion among customers.
It turns out the “S” is a code for store packers.
“The ‘S’ indicates to warehouse bottlers that when the product is stored, it will be delivered in ‘shelf-friendly packaging’ – this is not the actual packaging of the product, but the outer carton in which it is delivered,” they said she.
“Products with this marking should be displayed/filled in the box and not individually stacked by hand on the shelf. It’s an efficiency thing.”
This was later confirmed by a Coles representative 7NEWS.com.au.
They stated that Shelf Ready Packaging makes it easier for Coles team members to quickly replenish products on their customers’ shelves.
The news came as a big surprise to some people, and many took to social media to share their reactions.
“Interesting, I always assumed it was just laziness if they left the box with the items,” said one.
“Thanks for clarifying!”
It’s not the only little-known fact baffling Coles customers after a man was stunned by an anti-theft measure preventing him from leaving the store.
The father was exiting a Coles in Melbourne with his toddler in a shopping trolley when the wheels locked.
A cashier at the Moonee Ponds store had to make sure he hadn’t stolen anything before unlocking the wheels with a handheld device.
“I had no idea Coles had tech to lock your cart,” the customer wrote online.