Grubhub makes major change to its delivery and pickup options and more customers will now have extra choices
GRUBHUB is making a major change to its delivery and pickup options, and customers are likely to be pleased with the greater convenience.
Starting today, Grubhub is offering its mobile ordering and on-site pickup technology to the Naval Station Norfolk, Virginia.
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The food ordering platform introduced the technology through a partnership with the Navy Exchange Service Command (NEXCOM).
The partnership will allow more than 100,000 service members and their families on base to skip the line at restaurants at the Norfolk Main Navy Exchange food court by simply accessing the Grubhub app for pickup.
Base employees can choose from restaurants such as Panda Express, Firehouse Subs, Burger King and Raising Canes at various QR codes on base.
The Grubhub app will automatically geolocate where base members order and send the correct order to their location, Grubhub said in its press release.
“Taking time to enjoy a meal should not be a stressful part of anyone’s day, and we are proud to support the Navy community and their families with a convenient meal ordering experience,” said Rob DelaCruz, vice president and general manager of Onsite at Grubhub, in a statement.
“Grubhub’s onsite platform technology is designed to support a range of ordering environments, and we are honored to bring this ordering capability to Naval Station Norfolk.”
Dennis Wilkerson, who serves as NEXCOM’s vice president of Enterprise Food Service, said NEXCOM will continue to look for ways to support military families with convenient and accessible food options.
“Particularly at Naval Station Norfolk, providing a hot meal to sailors on duty more quickly strengthens Navy readiness and mission quality of life,” he said.
With Grubhub Onsite, guests can order their favorite meals through Grubhub Marketplace even when they are outside of traditional residential settings, such as hotels, stadiums, hospitals and college campuses.
The Grubhub Onsite is best suited for high-traffic and high-order areas to provide guests with the greatest efficiency, the company said.
Grubhub currently has more than 365,000 restaurants in over 4,000 cities.
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Before Grubhub announced its new service for military families, it also announced its new product feature called On Demand Delivery.
This allows restaurants on the Grubhub marketplace to use one Grubhub delivery driver per order.
“Whether a restaurant could use additional support to keep up with demand at peak times or to cover for a driver who has called in sick, we want to provide even more support for restaurants to run their business and provide a great experience for their customers offer,” Liz Bosone, vice president of restaurant success at Grubhub, said in a statement.
The delivery service also relaunched its premium subscription service Grubhub+.
The relaunch increases the price to $9.99 per month, allowing customers to receive $0 delivery fees on a variety of qualifying restaurant orders over $12.
There are also exclusive discounts for members only
DoorDash also recently made headlines when its CEO announced that it would be making some major changes to improve the customer experience when ordering food.
At a Goldman Sachs technology conference in San Francisco, Tony
In particular, the surcharges that many buyers pay when their item is out of stock are troubling.
Going forward, the app will now accept payments through EBT/SNAP benefits.
The company also provides drivers with additional alcohol delivery training to prevent orders from going to underage customers.
The app will also include more non-food vendors, including office supply store Staples.
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