HOLIDAYERS are furious after their trips were canceled and not offered refunds as cruise company Project Neptune files for bankruptcy.
Thousands of residents in southern Jordan spent their savings on the trip of a lifetime, only to learn a few months before the trip that the trip was canceled.
Some, like Lynette Clark, had their tour canceled twice by Latter Day Travel due to the pandemic.
Clark was scheduled to visit three temples in three countries and had excitedly rescheduled her trip for August 2023.
However, in February she received an email saying the tour would not take place.
“We had to pay more money than we originally did when we had to postpone it. So it’s around $6,000,” she told KSLTV.
“All of a sudden, out of the blue, we got an email saying you can’t do that.”
The company cited inflation and higher travel costs as reasons for the cancellation.
It added that Latter Day Travel was “exploring options as to whether it could provide travel opportunities” and that they “sincerely hope to find a way” to utilize travel credits in the future.
Laurel Bjornberg paid nearly $5,000 for her trip with the company and received the same cancellation notice as Clark.
“It’s a lot of money for us. We paid for our trip and then we have nothing,” Björnberg told the news agency.
Clark explained that she was interrupted by the company while seeking help.
“They won’t email us, they won’t call us back… I hope we get our money back,” she said.
On August 25, Project Neptune, also known as Latter Day Travel, Cruise Builder and Vacation Builder, filed for Chapter 11 bankruptcy.
The file contains the names of 2,232 people who paid for their trips but did not go on vacation or receive a refund.
The company has over $100,000 in assets but owes over $2.6 million.
Disappointed customers received a notice of bankruptcy filing and the opportunity to file a lawsuit with the court on September 1st.
However, receipt of the notice is not sufficient to receive part of the compensation. Instead, holidaymakers must provide proof of entitlement by November 3rd.
The case is being overseen by Judge Peggy Hunt, but a bankruptcy lawyer told KSLTV he wasn’t confident people like Clark and Bjorberg would get their money back.
The US Sun has reached out to attorney Mark C. Rose, who represents Project Neptune LLC, for comment.