Coles shopper reveals little-known rule for items that scan at the wrong price – and it means you could get FULL refund
A COLES shopper has revealed a little-known rule for items being scanned at the wrong price, saying you could be entitled to a full refund.
The man took to TikTok to tell all about the hack that could knock significant dollars off your grocery bill.
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The customer – who goes by the TikTok handle @SydneyTamrin – revealed he had bagged just under $150 in refunds in two days after multiple trips to his local Coles.
In the clip, Tamrin explained that if you understand Coles’ price scanning promise, you can save a lot of money.
The policy states that if an item is scanned at a price higher than the advertised or displayed price, buyers will receive that item for free.
Tamrin said he got the $48 off his first Coles purchase after a pack of dishwasher tablets with the wrong price was scanned at the checkout.
“Did you notice the first row of 74 packs of dishwasher tablets are free?” the shopper said in the video while showing viewers a photo of his Coles receipt.
“That’s why it’s worth paying attention to the prices when shopping.
“Most people don’t know this, but all major supermarkets are bound by something called the Supermarket Scanning Code of Practice – as it is commonly known.
“And there is a caveat in that code: If you scan an item and it scans at a price higher than the ticket price, you get it for free.”
“So yeah, I just saved $50.”
He then shared a snap of himself kissing a $50 bill.
In another video posted later, Tamrin showed him returning to Coles the next day and buying two more packs of the same washing tablets.
But he soon discovered that these had also been scanned incorrectly.
“I did what any normal, sensible and rational person would do under the same circumstances: I doubled down again and went two for two,” he said.
Then he revealed himself again and kissed two more $50 bills.
Several TikTok users took to the comments section of Tamrin’s post to point out that buyers must first purchase the item before returning it to the service counter to request a refund.
“It doesn’t work if you report it to the cashier before you pay for it,” said one.
After it was uploaded, a Coles spokesperson told 7NEWS that the supermarket was proud to offer the policy.
“All Coles supermarkets apply ‘Our Promise on Price Scanning’ to ensure confidence in price accuracy at our checkouts,” the spokesperson said.
“If an individual item is scanned at a price higher than the advertised or sold shelf price for that item, we will give that item to the customer for free.”
“Our price scanning promise goes beyond the requirements of the Australian Consumer Law, which requires businesses to refund the difference between an overcharge and the correct price of the item.”
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