Chase Bank customers beg for new branches to replace closed stores after string of closures in busy locations
A CUSTOMER has asked their bank to open a new branch in their state.
The public request was sent to Chase Bank on X, formerly known as Twitter.
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This X user (@itsmichael_hi) asked the bank to open a new branch in a currently vacant storefront in Illinois.
They said, “@ChaseSupport Brookfield, IL would appreciate a Chase Bank branch on the corner of Ogden and Prairie Avenues where a CVS recently closed. Please!”
The tweet was sent on August 22nd and Chase support responded within minutes.
The response was hopeful, suggesting that the request might be possible.
Chase Support said, “Thank you for taking the valuable time to share this feedback with other offices in your area.
“Our consumer banking team follows popular requests through feedback and regularly reviews expansion plans.”
Chase Bank does not currently have a branch in Brookfield, IL, but has two branches within a two-mile radius of the location.
Brookfield is a suburb 13 miles southwest of downtown Chicago with a population of over 19,000 people.
The nearest branch is in La Grange and the second nearest branch is in Broadview which has recently been refurbished.
That request and positive response followed a series of Chase bank closures this year.
The US Sun reported that Chase Bank closed three branches in New York and New Jersey earlier this year.
Chase Bank also announced the upcoming closure of a branch in Denver, Colorado in November.
A spokesman told The US Sun: “Sometimes we move a branch to a new location because of low foot traffic, branch overlaps or because many customers are turning to digital channels for their day-to-day banking.”
Chase’s parent company, JPMorgan Chase, also announced plans to close 21 branches of its First Republic Bank by the end of the year.
JPMorgan Chase first acquired the bank in May and soon announced plans to close nearly a quarter of its 84 branches across the country.
A representative told The US Sun, “These locations have relatively low transaction volumes and are generally within a short drive of another First Republic office.”
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